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Last updated: 29/03/2026
1. Shipping Information
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USA: Free shipping
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International: Flat rate shipping fee of $45
Shipping fees are non-refundable unless the return is due to our error.
2. Return Eligibility
Returns are accepted under the following conditions:
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Request is made within 7 days of delivery
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Item is unused and in original condition
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Original packaging, tags, and accessories are included
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Proof of purchase is provided
Returns that do not meet these conditions may be declined.
3. Non-Returnable Items
The following items are not eligible for return:
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Customized or made-to-order products
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Final sale or clearance items
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Gift cards
4. Return Process
To request a return:
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Contact bluestargemsny@gmail.com with order number and reason for return
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Return instructions will be provided after review
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Ship the item to the provided return address
Returns sent without approval may not be accepted.
5. Return Shipping
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USA Orders:
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If the item is defective, damaged, or incorrect, return shipping is covered
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For all other cases, return shipping is paid by the customer
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International Orders:
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Return shipping is paid by the customer
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Original shipping fee ($45) is non-refundable
A trackable shipping method is recommended.
6. Refunds
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Refunds are processed within 1-3 business days after the returned item is received and approved
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Refunds are issued to the original payment method
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Shipping charges are non-refundable unless the return is due to our error
Processing time by banks or payment providers may vary.
7. Exchanges
Exchanges are only provided for:
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Defective items
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Damaged items
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Incorrect items
8. Damaged or Incorrect Items
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Report within 48 hours of delivery
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Provide supporting images
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Replacement or refund will be issued after verification
9. Order Cancellation
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Orders can be cancelled within [12-24 hours] of placement
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Orders cannot be cancelled after dispatch
10. Contact
For return and refund requests:
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Email: bluestargemsny@gmail.com
Response time: 24-48 business hours